Posted September 12, 2012

Thanks for your patience as we work to restore the NVIDIA Forums with the highest security possible. The process has taken longer than initially anticipated.

To prevent future unauthorized access to the forums, and to improve the community and support experience, we have begun developing a new GeForce Forums platform. When operational, it will include all posts and user accounts from the previous forums.

In the meantime, go to www.nvidia.com/support for technical support.

Thanks again for your understanding.

Posted July 24, 2012

We are continuing to complete work on strengthening security for the NVIDIA Forums.

We expect to bring this site back online soon.

Thanks for your patience.

Posted July 12, 2012

NVIDIA suspended operations of the NVIDIA Forums (forums.nvidia.com) last week.

We did this in response to suspicious activity and immediately began an investigation. We apologize that our continuing investigation is taking this long. Know that we are working around the clock to ensure that secure operations can be restored.

Our investigation has identified that unauthorized third parties gained access to some user information, including:

• username
• email address
• hashed passwords with random salt value
• public-facing "About Me" profile information

NVIDIA did not store any passwords in clear text. "About Me" optional profiles could include a user's title, age, birthdate, gender, location, interests, email and website URL - all of which was already publicly accessible.

NVIDIA is continuing to investigate this matter and is working to restore the Forums as soon as possible. We are employing additional security measures to minimize the impact of future attacks.

All user passwords for our Forums will be reset when the system comes back online. At that time, an email with a temporary password, along with instructions on how to change it, will be sent to the user's registered email address.

As a precautionary measure, we strongly recommend that you change any identical passwords that you may be using elsewhere.

NVIDIA does not request sensitive information by email. Do not provide personal, financial or sensitive information (including new passwords) in response to any email purporting to be sent by an NVIDIA employee or representative.

We will post updates about this matter here. For any questions, email us at forumsupdate@nvidia.com.

For technical support, go to www.nvidia.com/support.