ControlExpert used both computer vision and natural language processing (NLP) to develop an end-to-end claims management solution for insurance companies and their claimants. The solution lets customers and claimants notify the insurer about their claim, take photos of their vehicle in the event of an accident, and provide documentation needed for settlement while detecting and reducing insurance fraud.
The solution automatically classifies the content of images, such as vehicle photos or documentation (e.g., license or registration). ControlExpert uses vision AI to identify vehicle information like make, model, color, and license plate. Based on images of vehicle damage, ControlExpert also developed AI models to segment visible vehicle parts and precisely detect the severity of the damage, generating a detailed description of the damage as well as cost estimation for repairs. For the solution to accurately assess the damage, ControlExpert developed AI-based fraud prevention that analyzes and detects manipulated images.
Insurance companies process millions of non-standardized documentation each day, which can be very time-consuming for claim agents. Using NLP, AI models can extract and analyze data from documentation, including invoices, appraisals, and emails, to provide a decision about claim payments.