Overview

What Is Conversational AI?

Conversational AI is the technology that powers automated messaging and speech-enabled applications—such as AI virtual assistants, digital humans, and chatbots—which are paving a revolutionary path to personalized, natural human-machine conversations. But they need to be accurate and fast to be useful. With NVIDIA’s conversational AI solutions—including generative, speech, and translation NVIDIA NIM™ microservices—developers can quickly build and deploy cutting-edge models that deliver the high accuracy and quick responses needed for real-time interactions.   

AI Virtual Assistant Blueprint—Now Available

Build intelligent virtual assistants for customer service that enable secure, customer-centric systems, or improve the operational efficiency of existing contact center solutions.

Benefits

Explore the Benefits of Using Conversational AI

Agent Efficiency

Support contact center agents by transcribing customer conversations in real time, analyzing them, and providing recommendations to quickly resolve customer queries.

Digital Accessibility

Enable people with hearing difficulties to consume audio content and individuals with speech impairments to express themselves more easily.

24/7 Availability

Use chatbots and AI virtual assistants to resolve customer inquiries and provide valuable information outside of human agents' normal business hours.

Engaging Experiences

Offer engaging experiences with capabilities like live captioning, generating expressive synthetic voices, and understanding customer preferences.

Software

Explore Our Conversational AI Software

NVIDIA NeMo

  • Build, customize, and deploy generative AI.
  • Deliver enterprise-ready LLMs with precise data curation, cutting-edge customization, RAG, and accelerated performance.

NVIDIA Riva

  • Build and deploy world-class conversational applications with fully customizable, multilingual speech and translation AI.
  • Provide highly accurate and expressive multilingual voices.

NVIDIA NIM

  • Speed up deployment of performance-optimized generative AI models.

  • Run your business applications with stable and secure APIs backed by enterprise-grade support.

NVIDIA Blueprints

  • Quickly get started with reference applications for generative AI use cases such as digital humans and multimodal RAG.

  • Blueprints include partner microservices, one or more AI agents, reference code, customization documentation and a Helm chart for deployment.

Use Cases

How Conversational AI Is Being Used

See how NVIDIA AI supports industry use cases, and jump-start your conversational AI development with curated examples.

Digital Humans

To enhance customer service experiences and strengthen customer relationships, businesses are building avatars with internal domain-specific knowledge and recognizable brand voices. With NIM, RAG-enhanced LLMs, and world-class, fully customizable, multilingual speech and translation AI, they deliver personalized answers and recommendations with unique, high-quality, customized voices.

Content Generation

Businesses are often challenged to extract insights and generate new content from diverse in-house data sources, including text, images, videos, audio, animations, and 3D models. With NVIDIA NeMo, organizations can customize pretrained, RAG-enhanced LLMs. Integrating their domain expertise and proprietary data lets them create relevant, customized, and accurate content tailored to their needs.

AI Virtual Assistant

Businesses are deploying AI virtual assistants to efficiently address the queries of millions of customers and employees around the clock. Powered by customized NVIDIA NIM microservices for LLMs, RAG, and speech and translation AI, these AI teammates deliver immediate and accurate spoken responses, even in the presence of background noise, poor sound quality, and diverse dialects and accents.

Agent Assist

Consumers expect contact center agents to resolve their issues quickly and efficiently. To help agents deliver the best possible experiences, enterprises across diverse industries are deploying agent assist technology powered by NIM microservices for RAG, LLMs, and speech and translation AI. This technology provides real-time facts and suggestions, helping agents respond more effectively and efficiently. The multimodal PDF data extraction NIM Agent Blueprint can enhance generative AI applications with RAG, infusing AI agents with instant knowledge collected from massive volumes of data.

AI Translation

In the global economy, businesses hold millions of online meetings daily and serve customers with diverse linguistic backgrounds. Companies achieve accurate live captioning with real-time transcription and translation, accommodating worldwide accents and domain-specific vocabularies. They can use LLM NIM microservices for summarization and insights, ensuring effective communication and smooth global interactions.

AI Robot

Service robots are increasingly found in hospitals, airports, and retail stores worldwide. They aid frontline workers by handling daily repetitive tasks in restaurants and manufacturing facilities, assist customers in locating store items, and support physicians and nurses in patient care.

Customer Stories

How Industry Leaders Are Driving Innovation With Conversational AI

Telecommunications

Speech AI for Award-Winning Customer Care

Customer: T-Mobile

Products: NVIDIA Riva, NVIDIA-Certified Systems

Technologies: NVIDIA Data Center GPUs, NVIDIA NeMo, NVIDIA Riva

Microsoft Teams Customer Story
Telecommunications

Live Captions and Transcription Services for Microsoft Teams

Customer: Microsoft Teams

Technologies: Microsoft Azure, NVIDIA Triton Inference Server

Telecommunications

World-Class Speech AI for the Best Video Conferencing Experience

Customer: RingCentral

Products: NVIDIA DGX, NVIDIA Riva

Technologies: NVIDIA Data Center GPUs, NVIDIA NeMo, NVIDIA Riva, NVIDIA Triton Inference Server

Adopters

Leading Adopters Across All Industries

GPU-accelerate top speech, translation, and language workflows to meet enterprise-scale requirements.

Build GPU-accelerated, state-of-the-art deep learning models with popular conversational AI libraries.

Resources

The Latest in Conversational AI Resources

Get Started With Highly Accurate Custom ASR

Learn to build, train, fine-tune, and deploy a GPU-accelerated ASR service with Riva that includes customized features.

Get Started Building Custom Generative AI

Kick-start your generative journey with access to NVIDIA NeMo—for free on NVIDIA LaunchPad.

Elevate Your LLM Skills

Take advantage of our comprehensive LLM learning path, covering fundamental to advanced topics and featuring hands-on training developed and delivered by NVIDIA experts. You can opt for the flexibility of self-paced courses or enroll in instructor-led workshops to earn certificates of competency.

Deploying Generative AI in Production With NVIDIA NIM

Unlock the potential of generative AI with NVIDIA NIM. This video dives into how NVIDIA NIM microservices can transform your AI deployment into a production-ready powerhouse.

Using Speech AI for Transcription, Translation, and Voice

Build world-class, fully customizable, speech AI applications such as intelligent virtual assistants, audio transcription services, digital avatars, and more.

Building and Deploying Generative AI Models

Enterprises are turning to generative AI to revolutionize the way they innovate, optimize operations, and build a competitive advantage. Explore NVIDIA NeMo and learn how to get started.

Next Steps

Ready to Get Started?

Find everything you need to start developing your conversational AI application, including the latest documentation, tutorials, technical blogs, and more.

Get in Touch

Talk to an NVIDIA product specialist about moving from pilot to production with the security, API stability, and support of NVIDIA AI Enterprise.

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