Revolutionizing Contact Centers With Emotion Mixed Text-to-Speech
, Senior Technology Architect, Infosys Limited
Learn how Infosys Cortex, powered by NVIDIA Riva, transforms customer service and agent enablement through advanced speech synthesis mixed with emotional intensities. This integration improves self-service and language neutralization experiences through personalized and emotionally resonant interactions. It also provides a simulated environment for contact center agents to practice their skills before engaging with real customers.
