Digital Twin AR/VR: A Live Demo for Advanced Customer Experience, Trained on A100 (Presented by Fujitsu)
, Fujitsu Technology Solutions GmbH
, Fujitsu Technology Solution GmbH
Companies often operate globally, delivering their products and solutions to customers around the world. In many different scenarios, they supply (for example) machines, turbines, components, and controls. Supporting such complex systems requires specialists who know how those machines and systems work, and can be maintained and calibrated. An on-site deployment may be necessary, but isn't always possible. Think of travel restrictions due to pandemics, but also locations that are difficult to reach in time — for example, in a ship propulsion system on the high seas, or a malfunctioning cooling system in a remote warehouse with sensitive goods. Furthermore, companies are looking for modern and novel technologies to raise the customer support experience to a level that distinguishes them from competitors. We'll address these exact use cases as a live demo: The manufacturer's technician and the customer's technician meet in a virtual room to check the correct movement sequence of a robot arm. The robot represents a large number of systems, regardless of whether they are bottling plants, turbines, or wind generators. But how does it work? How do augmented and virtual reality (AR/VR) play together with artificial intelligence? How is the technological stack, especially based on the NVIDIA Ampere platform A100, structured, and why does NVIDIA's technology bring the necessary benefits and added value in such use cases?