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Get expert support for NVIDIA solutions.
NVIDIA’s accelerated computing, visualization, and networking solutions are boosting the speed of business outcomes. Our experts are here for you at every step in this fast-paced journey. With enterprise support tiers and value-added services, you’ll find the ideal expertise and proven methodologies when and where you need them.
This guide provides valuable information for using NVIDIA Enterprise Support and services for both potential and existing customers.
Accelerate your NVIDIA solutions with help from the experts.
The responsiveness of the NVIDIA AI experts who are technical resources in getting our codes running efficiently on their platform was key. Instead of going to forums, we got answers about our infrastructure and tooling in real time.
— Chris James Langmead, Director of Digital Biologics Discovery, Amgen
Working with NVIDIA AI experts has helped us resolve performance issues and optimize the setup of the inference pipelines and software stack. This collaboration really helped us improve our utilization of our AI infrastructure.
— Vibhor Aggarwal, Manager of HPC, Shell
With DGX Cloud, our team gets access to a powerful AI developer infrastructure providing a 24/7 on-demand, dedicated development cloud, with a great support team behind it.
— Reza Horrieh, Senior Manager of AI Infrastructure and Security, AI Enablement, CCC
For faster support responses, customers with logins can submit a support request through the Enterprise Support Portal.
Customers who don't have an active support entitlement can create a case without a login.
All users can check the product warranty on the Warranty Check form.
Talk to an enterprise support specialist live.
For GeForce, GeForce NOW™, and SHIELD™, contact Consumer Support.
Enterprise support for DGX Platforms, including NVIDIA DGX A100, DGX H100, DGX BasePOD, and DGX SuperPOD.
Enterprise support and access to NVIDIA AI expertise to accelerate onboarding and maximize performance are included in DGX Cloud.
Enterprise support for frameworks, pretrained models, and tools included in NVIDIA AI Enterprise.
Enterprise support and access to comprehensive software patches, updates, and upgrades for NVIDIA Omniverse.
Enterprise support, a Technical Account Manager, and more included in Omniverse Cloud.
Enterprise support with access to software patches, updates, and upgrades.
Enterprise support for NVIDIA HPC Compilers within the HPC SDK.
Enterprise support for NVIDIA Quantum Switches and gateways.
Enterprise support for NVIDIA Spectrum Switches and more.
Enterprise support for these solutions, and more.
NVIDIA expertise and services meet your specific needs through Value-Add Support Services, available to purchase for select products.
Enterprise Business Critical Support is NVIDIA’s premium support service level. It's designed for mission-critical deployments where a small downtime may cause a significant business impact. Business Critical Support provides 24x7 service and a one-hour response time for Severity Level 1 cases. Available for DGX, Networking products, NVIDIA AI Enterprise, and Omniverse Cloud.
A TAM is an NVIDIA service relationship manager who understands your business and works remotely to personally collaborate with staff and management. Available for DGX, Networking products, NVIDIA AI Enterprise, and Omniverse.
Media Retention Services help customers keep eligible components that they can't relinquish during a return material authorization (RMA) event due to the possibility of sensitive data being kept within their system memory. Available for DGX and Networking products.
An SRE is an NVIDIA DevOps engineer who works remotely to train customer staff to manage and maintain their NVIDIA DGX SuperPOD™ cluster. An NVIDIA SRE also provides guidance on cluster management and offers expert insight into MLOps (Machine Learning Operations) deployment. Available for DGX and Networking products.
We provide multiple onsite services, including our onsite engineer who ensures that setup and replacements are done correctly, which reduces downtime. Available for DGX products and Networking.
NVIDIA DGX customers may purchase DGX spares from DGX distributors and authorized DGX NVIDIA Partner Network (NPN) solution providers as available. The customer will manage the onsite spares. Available for DGX products.
The Extended Warranty entitles customers to hardware support with Advanced RMA only. It doesn'tt include software support. Available for NVIDIA® ConnectX® adapters and cables.
To start your renewal and get a quote for your current Enterprise Support Services, contact us through email.
With a wide range of data center infrastructure knowledge and experience, the NVIDIA Professional Services team provides uniquely custom solutions. From installation and deployments to onboarding and optimizing your workloads, the team can help you reduce costs and improve time to production.
NVIDIA offers high-quality technical training to ensure your IT organization is fully prepared to make the most of your NVIDIA investment, covering topics such as installation, deployment, optimization, management, and troubleshooting.
NVIDIA Knowledge Base provides online solutions, FAQs, configuration procedures, answers for common errors, advisories, troubleshooting, and more.
NVIDIA Forums are open discussions where customers can find technical solutions, resources, and discussions regarding NVIDIA products and related technologies.
NVIDIA Docs is the place for exploring the latest technical information and product documentation. Get the details on our latest innovations and see how you can bring them into your own work.
Our developer site is the place to stay up to date on tutorials, news, training, and more. Keep your project running with links to the latest SDK and solutions here.
NGC hosts a catalog of GPU-optimized AI software, SDKs, and Jupyter Notebooks that help accelerate AI workflows and offers support through NVIDIA AI Enterprise.
NVIDIA License System serves licenses to NVIDIA Enterprise software products.
NVIDIA experts are here for you at every step in this fast-paced journey. The Application Hub includes the Enterprise Support Portal, NVIDIA GPU Cloud (NGC), NVIDIA Licensing Portal, and NVIDIA Partner Network(NPN) Portal.
For more information on initial purchases, contact your authorized NVIDIA Enterprise Partner or NVIDIA sales team.
Looking for support for consumer products such as GeForce, GeForce NOW, or SHIELD? See our consumer support page.