AI for Customer Experiences Conference Sessions

AI agents are improving customer support by enhancing self-service capabilities and automating routine communications. Explore the strategies and challenges behind successful AI agent deployments through real-world use cases from the retail, financial services, and healthcare sectors. Gain practical advice to help you enhance customer experiences, derive data-driven insights, and improve efficiency and productivity.

Important: Near capacity, highly suggest arriving early. Attendees are let in on a first-come, first-served basis.

Explore how Amdocs, in collaboration with NVIDIA, is transforming the telecommunications industry with cutting-edge generative AI. Discover how our digital agents enhance customer interactions and drive operational efficiency. We’ll share our strategic approach to verticalizing the agentic era, key technical considerations, and live demos that showcase the next generation of customer experience. This session blends thought leadership, technical design, and real-world insights—offering valuable takeaways for both technical professionals and business leaders.

Important: Near capacity, highly suggest arriving early. Attendees are let in on a first-come, first-served basis.

The integration of digital humans and AI agents is transforming the customer service landscape, offering innovative solutions that enhance engagement and support. Powered by NVIDIA technology, digital humans deliver lifelike interactions that foster genuine connections, while AI agents use sophisticated algorithms to analyze customer needs and provide timely, personalized assistance. We'll explore how these technologies work in tandem to elevate customer experiences, streamline operations, and improve service efficiency. We'll show real-world applications and success stories from our partners, illustrating how organizations can leverage NVIDIA's capabilities to create impactful customer service strategies. Join us to discover the powerful synergy of digital humans and AI agents in reshaping customer engagement.

Important: Near capacity, highly suggest arriving early. Attendees are let in on a first-come, first-served basis.

Join us as Joe Park, chief digital and technology officer at Yum! Brands, highlights the company’s transformative use of AI in its digital evolution. Since 2019, digital sales have soared from 19% to over 50%, driven by AI-powered innovations that enhance both customer experiences and operational efficiency. Yum! leverages AI to optimize order customization, streamline kitchen management, and enhance ecommerce platforms. Joe will discuss AI’s pivotal role in creating a smarter, more responsive quick-service restaurant ecosystem tailored to evolving consumer needs.

Important: Near capacity, highly suggest arriving early. Attendees are let in on a first-come, first-served basis.

Mars is innovating how it builds iconic brand worlds and experiences that engage, inspire and convert consumers, through data driven relationships with no dead ends, which enable personalization at scale and co-creation with fans. In the summer of 2024, Mars' Snickers brand partnered with the legendary soccer coach Jose Mourinho, with the aim of delivering a personalized Snickers experience to every soccer fan during Euro 2024. The response to the brief to their partners at T&Pm took a team of combined talents and disciplines, to design a compelling consumer proposition, backed by an innovative technical solution, and robust safety layers. We will share some of the key organizational lessons learned as they worked to deliver such an ambitious campaign. Responsibility was paramount, and we'll share how we did a mass participative activation with zero harmful interactions. See how we created a generative AI engine for Mars, Inc. that redefines personalized storytelling and brand building. Using custom language models, we crafted on-brand, funny scripts, then paired them with voice and video tech to generate unique content for each consumer. Finally, we'll discuss how this approach will shape consumer packaged goods marketing in the future, as we apply personalized storytelling to new markets and brands — demonstrating the power of innovation through generative AI.

Important: Near capacity, highly suggest arriving early. Attendees are let in on a first-come, first-served basis.

Lowe’s has been at the forefront of leveraging AI in every aspect of their business. From generative AI (GenAI) to digital twins to computer vision, Lowe’s is using AI across their entire value chain to become a more agile digital retailer, optimize merchandising, reduce shrink, and deliver the best customer shopping experience. We'll highlight how Lowe’s has created digital twins of their stores, combined with planograms to optimize merchandising. It created an associate sales advisor using GenAI to ensure store associates deliver the best in-store customer shopping experience. And finally, using computer vision, Lowe’s is preventing shrink and speeding up the customer checkout experience.

Important: Near capacity, highly suggest arriving early. Attendees are let in on a first-come, first-served basis.